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Salesforce Generative AI Certification Course

This Salesforce’s latest AI innovations course includes Prompt Builder, Einstein Copilot, and Agentforce—organizations can supercharge productivity, improve customer engagement, and streamline operations. This Instructor led industrial…

4.8  ·  Rated by learners Certificate of completion
Duration
25 Hours
Mode
Live + Recorded
Level
Beginner → Pro
Language
English / Hindi

AI practice, included with this course

Rehearse the interview and test yourself before the real thing.

AI powered

AI mock interview

Answer role-based questions out loud, then read the report on how you did. Five attempts come with the course.

Unlocked on enrolFree5 AI mock interviewsEach one scored, with a written report you can actually act on.Included in the course fee

AI MCQ assessment

A fresh 40-question assessment is written each time you start — 200 questions across the module, with the reasoning behind every answer.

Unlocked on enrolFree5 practice assessments40 questions each, 200 across the module — every answer explained.Included in the course fee

Scores and reports

Every attempt is kept in your dashboard, so you can see which topics improved and which still need work.

Unlocked on enrolFreeYour progress, trackedEvery attempt kept, so you can see exactly what improved.Yours from day one
Available in your student dashboard as soon as you enrol — no extra charge, nothing to install.

Course overview

About the Salesforce Generative AI Certification Course program.

This Salesforce’s latest AI innovations course includes Prompt Builder, Einstein Copilot, and Agentforce—organizations can supercharge productivity, improve customer engagement, and streamline operations. This Instructor led industrial Online training program is designed to equip participants with the knowledge and hands-on skills needed to leverage these AI-powered capabilities effectively within Salesforce CRM.

Why learn with BISP

Trusted by professionals across 30+ countries.

Industry trainers

Certified consultants with 12+ years of real project experience.

Hands-on practice

Real-time scenarios & live project modules, not just slides.

Placement support

Resume building, mock interviews & job referrals.

Certification

BISP certificate + full guidance for official exams.

Course curriculum

Designed by real-time industry professionals around current job roles.

Download curriculum (PDF)
10 modules 48 topics
01 Training Objectives 5 topics
  • Understand the Einstein Trust Layer and secure AI architecture in Salesforce.
  • Build and manage Prompts and Prompt Templates using Prompt Builder.
  • Configure and deploy Einstein Copilot for end-users to improve customer and employee experiences.
  • Explore Agentforce Agents and learn how to automate workflows, answer queries, and provide personalized experiences.
  • Apply AI use cases in Sales Cloud, Service Cloud, and Industry Clouds.

By the end of this program, participants will be able to:

02 Introduction to Salesforce AI & Trust Layer 4 topics
  • Overview of Salesforce AI Ecosystem
  • Understanding the Einstein Trust Layer
  • AI Ethics and Responsible Usage
  • Role of AI in Sales & Service
03 Prompt Builder Deep Dive 9 topics
  • Introduction to Prompt Builder
  • What is a Prompt and Prompt Template?
  • Types of Prompt Templates in Prompt Builder
  • Creating and Configuring Prompt Templates
  • Field Generation Prompt Template
  • Setting up Sales Email Prompt Template
  • Setting up Record Summary Prompt Template
  • Setting up Record Details Prompt Template
  • Hands on Lab: Build a Record Summary Prompt Template for Accounts with Opportunities & Contacts
04 Prompt Builder & Prompt Template (Advanced) 4 topics
  • Use of Flow in Field Generation Prompt Template
  • Use of Apex in Field Generation Prompt Template
  • Setting up Knowledge Answer Template
  • Create Flex Prompt Template using Apex and Flows
05 Einstein Copilot Studio 4 topics
  • Enable Agents – Einstein Copilot
  • Introduction to Einstein Copilot and Builder
  • Einstein Copilot Standard Actions
  • Hands on Lab: Create a Sales Copilot Flow to fetch account insights
06 AgentForce Introduction and Setup 7 topics
  • Introduction to Salesforce AgentForce and its use case
  • Key features and benefits
  • Difference between Agentforce, Copilot, and Prompt Builder
  • Understanding Agentforce Agents
  • Flex Generation & Record Prompt Templates for Agents
  • Configuring & Deploying AI Agents in Salesforce
  • Hands on Lab: Build an Agentforce Agent for Customer Support
07 AgentForce Agents 4 topics
  • Understanding Agentforce Agents
  • Types of Agents (customer facing vs. internal)
  • Capabilities: conversations, record actions, knowledge retrieval
  • Agent lifecycle: design → configuration → deployment
08 Prompt Template for Agents 5 topics
  • Role of Prompt Templates in Agentforce
  • Record Summary Templates for Agents
  • Field Generation Templates for Agents
  • Knowledge Answer Templates for Agents
  • Flex Generation Templates (advanced use case)
09 Configuring Agentforce 4 topics
  • Creating an Agent in Salesforce
  • Assigning Prompt Templates to Agents
  • Defining agent actions (record lookup, create, update, delete)
  • Setting agent permissions and data access
10 Deploying Agentforce Agents 2 topics
  • Publishing agents to Salesforce channels (Service Console, Sales Console, Experience Cloud, Digital Engagement)
  • Integrating Agentforce with existing workflows

Course details

Who it is for, what you need, and how it is delivered.

Who should learn Salesforce Generative AI Certification Course?

This course is designed for:

  • Salesforce Admins
  • Salesforce Developers
  • Solution Architects
  • Business Analysts
  • Functional Consultants
  • Customer Success Teams
Prerequisites

Professional should have the following basic knowledge and skills:

  • Basic Understanding of Salesforce Platform
  • Salesforce Admin Fundamentals
  • Basic Knowledge of Salesforce Flows
  • Interest in AI & Generative AI Concepts
  • No Coding Required
Delivery methodology

We are using an experiential delivering methodology that blends theoretical concepts with hands-on practical learning

Class delivery

Live Interactive classes with expert

Certificate of completion

Earn an industry-recognised BISP Trainings certificate when you finish the course.

BISP Trainings Certificate of Completion
  • Verifiable certificate with a unique ID
  • Shareable on LinkedIn & your resume
  • Recognised by our hiring partners

Upcoming batches

Reserve your seat for the next live session.

SessionDateTimeReserve
R 07 Sep 2026 (Mon) 07:00 Reserve seat →

Frequently asked questions

Everything you need before you enroll.

Can I attend a demo session before enrollment?

Yes. You may attend a demo class before enrollment for training quality evaluation, and interact one-to-one with the trainer for any specific requirement.

Can you schedule training as per my availability?

Yes. We discuss it with the trainer and schedule the training at a convenient time for you.

What if I miss a class?

You get the recorded session. You may also retake the whole training multiple times within a 6-month period with the same trainer.

Is there live project training?

Yes. The curriculum includes real-time scenarios and live project modules, with the trainer explaining every topic end-to-end.

How can I pay for the course?

Enroll securely via the payment gateway on this page using card, UPI or net-banking. EMI options are available.

More queries?

Call us at +91 769-409-5404 & +1 678-701-4914, or write to support@bisptrainings.com.

Case studies & learning PDFs

Free Cloud Computing resources to explore.

PDFApex Code fundamentals Guide Part I PDFBISP Salesforce Services PDFCase Study Based Learning-Force.com Sites & Site.com PDFCustomizing Salesforce Interface PDFDeveloper Track Certification Preparation_ Salesforce PDFEmail and Workflow Rule Administration

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